First of all, try restarting your computer or another device twice — this can fix occasional issues.
Is the problem still not resolved? Perhaps you have exceeded your traffic limit. You can check this in your user account using the provided link
. If the result is zero, it means you have used all your traffic in the last 30 days. We have a rolling usage system: wait for a day, and your limit will renew.
To avoid waiting, you can purchase a subscription with more traffic. For example, the annual and two-year plans offer 250 GB for 30 days.
Do you still have remaining traffic even though the VPN is not working? Please contact us at firstname.lastname@example.org