We’d love for this article to never be useful to you. But if you’re reading it, something’s gone wrong. Don’t worry. Work through the steps below, and we’ll sort it out together.
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Quick fixes to try First

1. Restart your device

Start with the classic. A restart clears your cache and shuts down any background processes that got stuck, which helps a lot if your device is low on memory.
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2. Check your internet connection without VPN

Turn off the VPN and try opening any website or app. If nothing loads, your internet is probably down, and no VPN can fix that. Sort out your connection first, then come back.
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3. Make sure the app is updated to the latest version

App updates fix bugs, and newer versions usually run faster and more smoothly. Older versions can also stop working properly after your phone updates to a new version of iOS or Android.
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Open your app store (App Store, Google Play, or Microsoft Store). Сheck whether there’s an update for Paper VPN or other VPN apps. If there is, install it.
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Not sure which apps work with Paper VPN or how to install them? We covered that in our previous article.
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Why Paper VPN isn't working: common causes

You've reached your data limit

You can check it in your account. If your balance is 0 GB, you’ve used all your data within the last 30 days. Your limit renews on the day your subscription started.
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If you don’t want to wait, upgrade your plan. For example, the annual and two-year plans come with 250 GB every 30 days. You can change your plan in your account.
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Or go unlimited and never think about it again. You can get an unlimited subscription on our website.
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Your app isn't installed correctly or is outdated

The app may not have been installed properly. Try deleting it and installing it again. Follow our previous article or the installation guides, and don’t skip any steps.
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If you connect with a key, you can also try refreshing it. Go to your account, copy your key, and add it again in the app you use to connect.
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Payment issue interrupted your subscription

Your subscription may have expired, and that can happen when a payment fails. Go to your account and check whether your subscription is still active. Also check your inbox: we usually send an email when we can’t process a recurring payment. After three failed attempts, the subscription is canceled automatically.
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If a payment didn’t go through, try buying a new subscription on our website. If that doesn’t work either, re-enter your card details manually, even if your browser has autofilled them, or try a different card.
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Your device or OS is outdated

Paper VPN works great with the following operating systems:

• Windows: version 10 or later
• macOS: version 11 or later
• iOS: version 15 or later
• Android: version 9 or later
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If your OS is older, update it or connect from another device. You can also write to us at support@papervpn.io. We can’t promise it’ll work, but we’ll do our best to help.
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You're using torrents while connected

Torrenting isn’t allowed while the VPN is on. It can slow down the connection for other users on the same server. The best approach is to download the torrent file with the VPN on, then disconnect the VPN before you launch your torrent client.
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And don’t share copyrighted files through torrents. It violates the laws of the countries where our servers are located.
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Wrong server selected

In this case, try switching your server or server location. You can do this in your account and in the Paper VPN app. 
If the first switch doesn’t help, try a few different countries. You can switch your server or location up to 10 times a day.
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Still not working? Contact support

If nothing helped, contact support: miltonready.com. Just select English support 🇬🇧
Our team will do everything they can to get you back online.
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