You can connect multiple devices or share the key with your close ones. We only account for the used traffic.

The connection instructions with a link will be sent to your email within 15−20 minutes after payment. Please check your "Spam" or "Promotions" folder if you don’t see the email.

If the link in the email doesn’t work, install the application and add the access key manually.
1. Download the Outline app for your specific device:

• Android (Google Play) — if Google Play is not working, download the app using this link.
• iOS (App Store).
• Windows — download the PaperVPN-Client file and double-click to install.
• macOS — download and install the application. Outline will be in the Applications folder or directly in the taskbar.
• If you’re using Linux, follow this guide.

2. Copy the access key. We send it in the welcome email. The app will automatically add the key number to the connection string from your clipboard.

3. Open the app on your device and confirm your access key. If the key didn’t load automatically, try copying it again.

First of all, try restarting your computer or another device twice — this can fix occasional issues.

Is the problem still not resolved? Perhaps you have exceeded your traffic limit. You can check this in your user account using the provided link. If the result is zero, it means you have used all your traffic in the last 30 days. We have a rolling usage system: wait for a day, and your limit will renew.

To avoid waiting, you can purchase a subscription with more traffic. For example, the annual and two-year plans offer 250 GB for 30 days.

Do you still have remaining traffic even though the VPN is not working? Please contact us at support@papervpn.io.

Try making the payment using one of these methods:

• Manually enter the details of a Russian card, even if they are saved in the browser and appear automatically.
• Enter the details of a card that hasn’t been saved in the browser before.

If you still can’t make the VPN payment, please contact us at support@papervpn.io.

In your user account. The email with login details will be sent to you after payment. If you are a member of the Paper’s Friends Club or have purchased VPN before, you already have a user account and know how to access it.

Inside your account, you can:

• Cancel your VPN subscription.
• Monitor your remaining traffic.
• See the date and amount of the next payment, change the linked bank card.
• Purchase new VPN keys.

Yes, unfortunately, even a good VPN cannot bypass all restrictions. For example, if you purchase a subscription to access Russian servers from abroad, you may still encounter issues accessing websites like Kinopoisk or Amediateka.

We have also encountered installation issues on MacOS and Windows: sometimes the application does not install on operating systems of versions that are no longer supported by the manufacturer.

Sometimes VPN may not work with certain operators or providers. For example, with unlimited data plans from mobile network operators.

We do not recommend using torrents while the VPN is turned on, as it will lead to a sharp drop in speed for all users on your server. It’s more optimal to start your torrent client after disconnecting the VPN. We also kindly request that you do not distribute copyrighted files via torrent protocol, as this violates copyright law.

If you have purchased Paper VPN, but it is working slowly or not connecting, please contact us at support@papervpn.io — we will resolve the issue or refund your money.

We are the team of Paper media. We produce high-quality journalism in St. Petersburg and Tbilisi, as well as products that make our readers' lives more comfortable.

Based on our own experience, we understand the importance of freedom of speech, opinions, and information, and we want access to valuable resources to be available to everyone.

The Paper’s website was blocked within Russia. For us, Paper VPN is not just a useful service but also an opportunity to continue our work: subscription fees contribute to paying the salaries of our team.

We use traffic obfuscation, and as of now, current blocks within the territory of Russia do not affect us. The chances of Paper VPN being blocked in the near future are very small.